December 12, 2017
DATES FOR DELIVERY BEFORE CHRISTMAS
For guaranteed Christmas delivery please see the following options.
UK DELIVERY: Tuesday 19th December 2017 / Before 1pm
EUROPE DELIVERY: 7th December 2017
INTERNATIONAL DELIVERY: 6th December 2017
It’s a very busy time of year, so delivery times can vary. Any orders placed after the Christmas cut off time, may arrive after The New Year.
Our team will always endeavour to get your order to you as quickly and on time as possible.
CHRISTMAS RETURNS AND EXCHANGES
We have extended our returns policy over the Christmas season.
Online purchases may be returned for an exchange or refund until 12th January 2018. This extended returns policy is only valid on orders that were made online from Friday December 1st until Tuesday 19th before 1pm** (The last UK order date)
In store purchases may be returned for an exchange or credit note until 12th January 2018. This extended returns policy is only valid on orders that were made in store from Friday December 1st until Tuesday 19th before 1pm** (The last UK order date)
If you are considering an refund or exchange, please let us know asap by emailing email@example.com and including your 4 digit order number, name and date of purchase. This will help reserve a new style or size if needed.
If posting a return, please send items back to the address stated on the packing slip that’s included with your delivery. We recommend sending your package recorded delivery, so it can be tracked.
For customers outside the UK, please ensure you clearly mark ‘returned goods – no commercial value’ on the parcel, as failing to do so may result in your parcel incurring import charges or being returned back to you.
January 20, 2022
Choose Your Path
"My JON boots are my 'go-to'. The soles have stamped sidewalks, country lanes, festival lawns and sandy beaches. Super durable, comfortable and of course stylish, these are boots you'll polish up and go again and again." Tracey Neuls
January 18, 2022
Heels or Flats? The Important Question
Let's face it - different scenarios in life require different outfits, and it's fun to dress for every occasion. So what are the advantages of heels? The benefits of flats?
January 11, 2022
Breakfast Naan On Us With Any In-store Purchase*
Perhaps you're doing a dry January, or simply need some treats to see through the coldest season. Well, we have the perfect answer in the form of a special deal with the acclaimed Indian restaurant Dishoom, yours with any in-store purchase at Tracey Neuls.