Christmas Shipping Deadlines and Extended Returns
Last orders!
Monday, December 22nd | Regular UK courier
Friday, December 24th | London Same Day Bike Courier
Friday, Dec 10th | International Orders
Extended Returns
We have extended our returns policy over the Christmas season.
Online purchases may be returned for an exchange or refund until 2nd January 2022. This extended returns policy is only valid on orders that were made online from Wednesday, December 1st until Monday 20th (The last UK order date)
In store purchases may be returned for an exchange or credit note until 2nd January 2022. This extended returns policy is only valid on purchases that were made in-store from Wednesday, December 1st until Monday 20th (The last UK order date)
If you are considering returning or exchanging your items, please let us know asap by emailing shoes@traceyneuls.com and including your 4 digit order number, name and date of purchase. This will help reserve a new style or size if needed.
For customers outside the UK, please ensure you clearly mark ‘returned goods – no commercial value’ on the parcel, as failing to do so may result in your parcel incurring import charges or being returned back to you.
The EU, USA, Canada, Australia and New Zealand deliveries are FREE for purchases over £250 and over £150 for the UK.
Marylebone
December 24th | 10 am to 4 pm
Closed from December 25th until the 27th
King's Cross
December 24th | 10 am to 4 pm
December 25th | Closed
December 26th | 11 am to 5 pm