FREE COURIER COLLECTED EXCHANGES AND RETURNS ON PURCHASES OVER £200

VIP SALE T&Cs

November 21, 2019

VIP SALE T&Cs

Please note our sale terms and conditions for this offer below.

2 for 1 T&Cs

Buy a pair of women’s heels and get the lower priced pair of men’s shoes for free. 
We have created special collection links that you’ll only have from the newsletter you received.

Available online from Friday 21st November 9am - Sunday 24th November Midnight.

Available at Tracey Neuls Marylebone Lane and Coal Drops Yard boutiques from Friday 21st November - Sunday 24th November.
(Please see our boutique opening hours here)

Summary of Offer

  • Buy any women’s heeled shoe from the private sale selection and get the lower priced Men’s pair for free.
  • This sale is for footwear only and the selected items. It is not applicable to our accessories or any other full priced style.
  • The offer is only available at Marylebone or Coal Drops Yard | King’s Cross boutiques. Our Redchurch Street shop is now a Sale shop (Not part of this offer)
  • However, we have men’s shoes available at our Redchurch St. Boutique. Please check for availability if you’re going to this shop. Feel free to call us first or it’s always worth a visit. 

Returns / Exchanges in Boutiques

  • We can honour an exchange of the same model and size. We will try our best to find a suitable alternative however, we advise that you check which one of our boutiques (Marylebone or Coal Drops Yard | King’s Cross) carries your style and size if you plan to visit us directly.
  • If you wish to exchange your shoes for another pair that costs more than the original, you will need to pay the difference If you return the pair of men's shoes, there is nil balance to pay or credit.
  • If the women’s shoes are returned, credit notes are limited to the sum difference between the higher priced and lower priced shoe. 
  • We do not offer refunds in store, credit notes only.
  • Receipt must be present and within the date of the offer.

Returns / Exchanges Online

  • Customers have to pay for return shipping
  • If one pair of shoes is returned, online refunds are limited to the sum difference between the higher priced and lower priced shoe.
  • If you decide to return the complimentary lowest priced shoe, you are not entitled to a refund.
  • If you wish to exchange your shoes for another pair that costs more than the original, you will need to pay the difference.

Example:

  • If the customer buys a pair of selected women's shoes for £500 and a selected men's for £200, the total to pay is £500.
  •  If the customer wants to return the woman's and keep the men's it will be £500 - £250 mans = £250 credit note (in store) or refund (online)
  •  If the customer wants to return the men's and keep the woman's it would be £500 - £0 mans = £0 returned. The customer pays the full price for the women's and no other money is exchanged, as they are giving back their “free pair”

Please feel free to call the shop to discuss the T&Cs in more depth or email shoes@traceyneuls.com 






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