I ask myself, how do I go about drafting this letter to all of you amazing people that conveys honesty and integrity without sounding like every other valid email you have had in the past week? This year, we celebrate our 20th year in business, which should bring some wisdom but at a time like this we seem to be completely unable to speak. I began my physical shops with the desire to create an experience, evoke an emotion to build a frame work that supported my unique footwear design. After some 15 years of retailing, I understand that the actual structure of the company is YOU and the importance of your support and remaining in contact is overwhelming.
In line with government advise, we too will be closing our shops as of Saturday 6pm until further notice.
In a mad rush to mull each day over, we want to let you know how we intend to stay in touch and fill the hole in our social distancing. We have hatched a plan for the short term…..
Free UK Delivery
Go on, try that pair risk free. If a potential lock down happens, we'll of course extend the return times! Free UK delivery will be automatic at checkout.
More Delivery Options
Our delivery network continues to operate as normal, we are in constant contact with them and rest assured we will update you if anything changes. We will soon be able to offer Weekend Delivery and Same Day Delivery, a service that's as close to coming into the shop, choosing your shoes and walking out with a new pair, as we can make it.
Dedicated Telephone Line
Feel free to call +44 203 746 0928 and speak to Maria. Or call Guna on +44 207 935 0039. They will be happy to help between 10am - 6pm.
New Live Chat Online
Type us a hello! Guna and Maria, who a lot of you know from being in our shops, will be personally taking care of answering your questions between 10am to 6pm. Please ask about fit, the leather or simply to let us know how you are.
Keep in touch as we have been doing by email. Please use email@example.com. If you prefer a more instant approach, please try the new live-chat online.
Facebook Messenger: @traceyneuls
Please keep checking online for news, specials and updates. We have photos and videos of most of the footwear to demonstrate how they might look like on you.
Human interaction is essential. We rely on your support and thank you so much for it.
We are all still here to help and please let’s keep our sociable shoe shop alive!
Take care, stay safe and let's stay connected...
No Contact Returns
We are offering a free return service where the shoes are collected from your door and back to us. We have used the same couriers for over 10 years now and they are the ones we trust to get your shoes back to us safely, following all Covid-19 guidelines. This way you won’t have to leave the house and you are assured that if for some reason the shoes don’t work, there is a way to get them back in time. All we ask is that you contact our firstname.lastname@example.org account to let us know about the return and that they are ready to go.
One Bowl Banana Loaf
“In between a bit of homeschooling, I've been doing more cooking with my daughter. Bananas seem to be OK to find at the local corner shops, unlike other ingredients these days. This One Bowl Loaf is a great breakfast or sweet pick me up. Add dates, chia seeds, almonds or whatever you fancy. It's easy, next to nothing to clean up and seems to have a low fail rate - perfect for me.” - Tracey Neuls