I ask myself, how do I go about drafting this letter to all of you amazing people that conveys honesty and integrity without sounding like every other valid email you have had in the past week? This year, we celebrate our 20th year in business, which should bring some wisdom but at a time like this we seem to be completely unable to speak. I began my physical shops with the desire to create an experience, evoke an emotion to build a frame work that supported my unique footwear design. After some 15 years of retailing, I understand that the actual structure of the company is YOU and the importance of your support and remaining in contact is overwhelming.
In line with government advise, we too will be closing our shops as of Saturday 6pm until further notice.
In a mad rush to mull each day over, we want to let you know how we intend to stay in touch and fill the hole in our social distancing. We have hatched a plan for the short term…..
Free UK Delivery
Go on, try that pair risk free. If a potential lock down happens, we'll of course extend the return times! Free UK delivery will be automatic at checkout.
More Delivery Options
Our delivery network continues to operate as normal, we are in constant contact with them and rest assured we will update you if anything changes. We will soon be able to offer Weekend Delivery and Same Day Delivery, a service that's as close to coming into the shop, choosing your shoes and walking out with a new pair, as we can make it.
Dedicated Telephone Line
Feel free to call +44 203 746 0928 and speak to Maria. Or call Guna on +44 207 935 0039. They will be happy to help between 10am - 6pm.
New Live Chat Online
Type us a hello! Guna and Maria, who a lot of you know from being in our shops, will be personally taking care of answering your questions between 10am to 6pm. Please ask about fit, the leather or simply to let us know how you are.
Keep in touch as we have been doing by email. Please use firstname.lastname@example.org. If you prefer a more instant approach, please try the new live-chat online.
Facebook Messenger: @traceyneuls
Please keep checking online for news, specials and updates. We have photos and videos of most of the footwear to demonstrate how they might look like on you.
Human interaction is essential. We rely on your support and thank you so much for it.
We are all still here to help and please let’s keep our sociable shoe shop alive!
Take care, stay safe and let's stay connected...
From 14 October - 1 November Secret7 will exhibit all the artwork at NOW Gallery on Greenwich Peninsula in London, all 700 records will be sold via auction on the final day. All profits will be donated to help refugees.
Tracey Neuls is proud to be part of this movement amongst photographers, illustrators, painters, graffiti artists and sculptors.
"We have had a lot of fun in our East London shop, pushing the boundaries of retail, treating it like a gallery and hosting thought-provoking Artist Collaborations and creating our most recent Mise en Scene Shoe Bar. We've had a blast and thought leaving you on a funny note would make perfect sense. We look forward to serving you at our other Two Locations in London and of course Online.
Thanks for all your support, laughs and damn good fun - onwards and upwards!"