Try Before You Decide

November 05, 2020

Try Before you Decide Service by TRYD

We are excited to bring our ‘Shop Floor’ to your ‘Living Room Floor’ fulfilled by TRYD. A new ‘Try Before You Decide’ service has been added to the core of London’s postcodes (please check the list below to see if you are included in the delivery zone). For £15, we will bicycle courier your purchase to your door for trying on right there and then. In the comfort of your own space, you can match footwear to that special outfit, or test the fit between a couple sizes. In the same way you would shop in our boutiques, we hope you shop at home. The courier will wait 15 minutes for you to try on your order (on carpet only please). Here are some examples of how it could work effortlessly for you.

If you have your eye on a few different models, they could be purchased as normal, paying for each pair you select. The courier will bring them all and at your leisure you can try on outfits, match colours and make sure your choice is the best thought out selection. You might want to keep all of them and of course there is no obligation to buy any of them. We will issue a refund as soon as we have the returned footwear back in our hands. We think a shoe takes on your personality when it is on the foot. If you can try a few pairs that you like, it's always best to see them on just like you would do in our boutiques.

During Covid Lock Down, we have to restrict this new service to Mondays, Wednesdays and Fridays only. We hope shortly to be able to offer a full week once things return to some state of normality. Please read carefully how this service works below:

All orders need to be received before 2:30 pm in order to be delivered by 6 pm the same day.

Orders placed after 2:30 pm will be delivered the next day of service on a Monday, Wednesday or Friday before 2pm. There is no service on the weekends so any order place over the weekend will be delivered on Monday.

We ask for your email and mobile number for contact purposes. You will receive a text message with your tracking number that allows you to follow the journey in real time. We’ll also email you with your estimated delivery time, giving you a 2 to 3 hour window for arrival.. We encourage you to get in touch as you try the footwear- we are experts and often a simple suggestion could make the difference. Just like in our boutiques, we are here to offer advice and help.

If for some reason you miss the first delivery attempt, a calling card will be left notifying you that one more attempt will be made the next morning. On the second missed attempt, a note will be left letting you know that the item is being returned to us. In this case, whether you receive your shoes or not, the courier charge will apply.

This service is available for the following Postcodes: E1, E2, E3, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E20, EC1, EC2, EC3, EC4, N1, N2, N3, N4, N5, N6, N7, N8, N10, N15, N16, N17, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW8, NW10, NW11, SE1, SE3, SE4, SE5, SE6, SE7, SE8, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE21, SE22, SE23, SE24, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW15, SW17, SW18, W1, W2, W3, W4, W6, W8, W9, W10, W11, W12, W14, WC1, WC2

Please note that any shoes that have been manhandled are cleaned, UVC light scanned and quarantined for 48 hours. During these times, we are taking extra care and precautions to ensure the shoes arrive quickly, easily and also safely.