We Remain Open Online

November 04, 2020

Due to COVID-19, we might experience delays in deliveries. Rest assured, we're working hard to deliver your order as soon as possible while caring for the health and safety of our team members.

Delivery and Dispatch

While Great Britain is on lockdown, we will offer free UK delivery for up to 3 pairs of footwear. This includes our new Try to Buy Same Day service. Lets attempt to feel connected at this time of social distancing!

Returns

During this period of uncertainty and shop closures, no returns should be made unless authorised by us first. We cannot risk a return sitting in a depot because the address is closed or the post office is shut, amongst other reasons. You must call, email us on shoes@traceyneuls.com or use the instant chat in order to use the correct return information at the time of return. Many thanks for your understanding.

To help, we offer a free courier collection service right from your front door which means you won’t have to leave the house. This works for exchanges as well. If you happen to need a size up, we'll do the exchange for free. We have used the same couriers for over 10 years and we trust them to take your shoes safely to you and return them back to us, all the while following the COVID-19 guidelines. All we ask is that you contact us at shoes@traceyneuls.com so we can arrange the return service you need.

For free UK delivery and return on orders over £200.

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