November 04, 2020
Due to COVID-19, we might experience delays in deliveries. Rest assured, we're working hard to deliver your order as soon as possible while caring for the health and safety of our team members.
Delivery and Dispatch
While Great Britain is on lockdown, we will offer free UK delivery for up to 3 pairs of footwear. This includes our new Try to Buy Same Day service. Lets attempt to feel connected at this time of social distancing!
During this period of uncertainty and shop closures, no returns should be made unless authorised by us first. We cannot risk a return sitting in a depot because the address is closed or the post office is shut, amongst other reasons. You must call, email us on email@example.com or use the instant chat in order to use the correct return information at the time of return. Many thanks for your understanding.
To help, we offer a free courier collection service right from your front door which means you won’t have to leave the house. This works for exchanges as well. If you happen to need a size up, we'll do the exchange for free. We have used the same couriers for over 10 years and we trust them to take your shoes safely to you and return them back to us, all the while following the COVID-19 guidelines. All we ask is that you contact us at firstname.lastname@example.org so we can arrange the return service you need.
For free UK delivery and return on orders over £200.
September 20, 2021
London Design Festival 2021 With Tracey Neuls
A driving force in the company has been to create timeless footwear that lasts the test of time, shunning the idea of passing trends that become eventual landfill.
September 13, 2021
London Design Festival | Elpo x Tracey Neuls
For London Design Week, Tracey Neuls Coal Drops Yard Boutique is playing host to a science powered eco system that purifies and humidifies the air indoors. This past summer, we have been growing vegetables, feeding passers and it seemed apt to continue in this theme with an organic approach to improving the air we breathe - naturally. Join us as we welcome Elpo Biofilter - a smart biofiltration system with an innovative design solution, a piece of ‘furniture’ that works for you.
London Design Festival: 18-26 September